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Amazon Connect alternatives
Amazon Connect is a contact-center platform (CCaaS), billed from $0.038/min. These 15 vendors are in the same product group and share the most published facts with it.
Amazon Connect does not publish a monthly price. 6 of the alternatives publish a paid monthly plan, the lowest being RingCentral RingCX at $65/month.
Price comparison
| # | Vendor | Starts at | Per-min | Included | Free trial | HIPAA | Why it's here |
|---|---|---|---|---|---|---|---|
| — | Amazon Connect (the one you're replacing) | $0.038/min | $0.038 | — | Not stated | Not stated | |
| 1 | Genesys Cloud CX Contact-center platform (CCaaS) · site | $75/user/mo | — | — | Free trial | Not stated | |
| 2 | Five9 Contact-center platform (CCaaS) · site | Quote | — | — | Not stated | Not stated | |
| 3 | Zoom Contact Center Contact-center platform (CCaaS) · site | Quote | — | — | Not stated | Not stated | |
| 4 | Floatbot Voice agent platform · site | $99/mo | — | 500 min | 14-day free trial, no credit card | Claims HIPAA | |
| 5 | NiCE CXone Contact-center platform (CCaaS) · site | $110/user/mo | — | — | Not stated | Not stated | |
| 6 | RingCentral RingCX Contact-center platform (CCaaS) · site | $65/user/mo | — | — | Not stated | Not stated | |
| 7 | Talkdesk Contact-center platform (CCaaS) · site | $85/user/mo | — | — | Talkdesk Express: 25 licenses and $100 free credit for businesses under 50 employees | Not stated | |
| 8 | Vonage AI Studio Voice agent platform · site | Free | — | — | Free plan | Not stated | |
| 9 | Ada Voice Enterprise voice AI · site | Quote | — | — | Not stated | Claims HIPAA | |
| 10 | Synthflow Voice agent platform · site | Quote | — | — | Not stated | Not stated | |
| 11 | Aircall AI Voice Agent Phone-system add-on · site | $100/mo | — | — | Not stated | Not stated | |
| 12 | Capacity AI Agents Enterprise voice AI · site | Quote | — | — | Not stated | Not stated | |
| 13 | CloudTalk AI Voice Agents Phone-system add-on · site | Not published | — | — | 14-day trial with 50 AI Voice Agent minutes | Not stated | |
| 14 | Cresta Enterprise voice AI · site | Quote | — | — | Not stated | Not stated | |
| 15 | Decagon Enterprise voice AI · site | Quote | — | — | Not stated | Not stated |
Each alternative in one line
- Genesys Cloud CX: Enterprise CCaaS with agentic AI, per-user plans from $75 and bring-your-own-carrier telephony. Genesys Cloud CX alternatives
- Five9: Cloud contact center with Genius AI and intelligent virtual agents built on a no-code platform. Five9 alternatives
- Zoom Contact Center: Omnichannel contact center with Zoom Virtual Agent, IVR flows and outbound dialers. Zoom Contact Center alternatives
- Floatbot: No-code voicebot and chatbot builder for inbound and outbound calls, priced by voice minutes or chat sessions. Floatbot alternatives
- NiCE CXone: CCaaS suite with AI agents, routing and workforce tools, priced per agent from $110/month. NiCE CXone alternatives
- RingCentral RingCX: AI-first contact center from RingCentral with unlimited minutes, from $65 per user per month. RingCentral RingCX alternatives
- Talkdesk: Cloud contact center with CXA AI agents and Copilot, priced per user; Talkdesk Express for small teams. Talkdesk alternatives
- Vonage AI Studio: Low-code builder for voice and chat virtual agents on Vonage APIs, with free, advanced and fully managed plans. Vonage AI Studio alternatives
- Ada Voice: AI voice agents for customer service that resolve calls, place outbound calls and hand off into existing contact centers. Ada Voice alternatives
- Synthflow: Enterprise voice AI platform for building phone agents with native telephony, SIP and contact-center integrations. Synthflow alternatives
- Aircall AI Voice Agent: AI voice agents that answer and resolve calls with or without the Aircall phone system, acting in connected apps. Aircall AI Voice Agent alternatives
- Capacity AI Agents: AI agents for inbound and outbound call-center work that read knowledge from Salesforce, ServiceNow and SharePoint. Capacity AI Agents alternatives
- CloudTalk AI Voice Agents: AI voice agents that make and take calls 24/7 inside the CloudTalk phone system. CloudTalk AI Voice Agents alternatives
- Cresta: Customer-experience AI with an AI agent for calls, real-time agent assist and a no-code orchestration engine. Cresta alternatives
- Decagon: AI concierge for customer service with a voice agent that switches languages and can place outbound calls. Decagon alternatives
Head-to-head comparisons
Amazon Connect vs Genesys Cloud CXAmazon Connect vs Five9Amazon Connect vs NiCE CXoneGenesys Cloud CX vs NiCE CXoneFive9 vs Genesys Cloud CXGenesys Cloud CX vs TalkdeskGenesys Cloud CX vs Zoom Contact CenterFive9 vs NiCE CXoneFive9 vs TalkdeskDialpad AI Agents vs Five9Aircall AI Voice Agent vs TalkdeskSynthflow vs VapiBland AI vs SynthflowRetell AI vs SynthflowSynthflow vs Voiceflow
How we pick alternatives: same product group (receptionist products), at least one shared industry when Amazon Connect names any, then ranked by shared industries, stated features and integrations. Only facts from vendor sites; unknown values are left blank. Methodology.