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Genesys Cloud CX alternatives
Genesys Cloud CX is a contact-center platform (CCaaS), starting at $75/month. Its site states: after-hours / 24/7, CRM integration. These 15 vendors are in the same product group and share the most published facts with it.
1 of the 15 publish a lower starting price than Genesys Cloud CX's $75/month: RingCentral RingCX ($65).
Top 3 Genesys Cloud CX alternatives:Visit Aircall AI Voice Agent →Visit Ada Voice →Visit JustCall AI Voice Agent →
Price comparison
| # | Vendor | Starts at | Per-min | Included | Free trial | HIPAA | Why it's here |
|---|---|---|---|---|---|---|---|
| — | Genesys Cloud CX (the one you're replacing) | $75/user/mo | — | — | Free trial | Not stated | |
| 1 | Aircall AI Voice Agent Phone-system add-on · site | $100/mo | — | — | Not stated | Not stated | 2 shared features |
| 2 | Ada Voice Enterprise voice AI · site | Quote | — | — | Not stated | Claims HIPAA | 1 shared feature |
| 3 | JustCall AI Voice Agent Phone-system add-on · site | Not published | — | — | 14-day free trial; first 100 AI minutes free | Claims HIPAA | 2 shared features |
| 4 | Leaping AI Enterprise voice AI · site | Quote | — | — | Not stated | Not stated | 2 shared features |
| 5 | Regal Enterprise voice AI · site | Quote | — | — | Not stated | Claims HIPAA | 2 shared features |
| 6 | Synthflow Voice agent platform · site | Quote | — | — | Not stated | Not stated | 1 shared feature |
| 7 | Zoom Contact Center Contact-center platform (CCaaS) · site | Quote | — | — | Not stated | Not stated | 1 shared feature |
| 8 | Amazon Connect Contact-center platform (CCaaS) · site | $0.038/min | $0.038 | — | Not stated | Not stated | |
| 9 | Floatbot Voice agent platform · site | $99/mo | — | 500 min | 14-day free trial, no credit card | Claims HIPAA | 1 shared feature |
| 10 | NiCE CXone Contact-center platform (CCaaS) · site | $110/user/mo | — | — | Not stated | Not stated | 1 shared feature |
| 11 | RingCentral RingCX Contact-center platform (CCaaS) · site | $65/user/mo | — | — | Not stated | Not stated | 1 shared feature |
| 12 | Talkdesk Contact-center platform (CCaaS) · site | $85/user/mo | — | — | Talkdesk Express: 25 licenses and $100 free credit for businesses under 50 employees | Not stated | |
| 13 | Vonage AI Studio Voice agent platform · site | Free | — | — | Free plan | Not stated | 1 shared feature |
| 14 | Capacity AI Agents Enterprise voice AI · site | Quote | — | — | Not stated | Not stated | 2 shared features |
| 15 | CloudTalk AI Voice Agents Phone-system add-on · site | Not published | — | — | 14-day trial with 50 AI Voice Agent minutes | Not stated | 1 shared feature |
Each alternative in one line
- Aircall AI Voice Agent: AI voice agents that answer and resolve calls with or without the Aircall phone system, acting in connected apps. Aircall AI Voice Agent alternatives
- Ada Voice: AI voice agents for customer service that resolve calls, place outbound calls and hand off into existing contact centers. Ada Voice alternatives
- JustCall AI Voice Agent: AI voice agent add-on to the JustCall phone system for after-hours, overflow, outbound and lead qualification. JustCall AI Voice Agent alternatives
- Leaping AI: Voice AI for call centers with self-improving agents and human handoff. Leaping AI alternatives
- Regal: AI voice agents for enterprise contact centers, strong on outbound sales and service with phone-number management. Regal alternatives
- Synthflow: Enterprise voice AI platform for building phone agents with native telephony, SIP and contact-center integrations. Synthflow alternatives
- Zoom Contact Center: Omnichannel contact center with Zoom Virtual Agent, IVR flows and outbound dialers. Zoom Contact Center alternatives
- Amazon Connect: AWS pay-as-you-go contact center with agentic AI self-service and a no-code flow designer. Amazon Connect alternatives
- Floatbot: No-code voicebot and chatbot builder for inbound and outbound calls, priced by voice minutes or chat sessions. Floatbot alternatives
- NiCE CXone: CCaaS suite with AI agents, routing and workforce tools, priced per agent from $110/month. NiCE CXone alternatives
- RingCentral RingCX: AI-first contact center from RingCentral with unlimited minutes, from $65 per user per month. RingCentral RingCX alternatives
- Talkdesk: Cloud contact center with CXA AI agents and Copilot, priced per user; Talkdesk Express for small teams. Talkdesk alternatives
- Vonage AI Studio: Low-code builder for voice and chat virtual agents on Vonage APIs, with free, advanced and fully managed plans. Vonage AI Studio alternatives
- Capacity AI Agents: AI agents for inbound and outbound call-center work that read knowledge from Salesforce, ServiceNow and SharePoint. Capacity AI Agents alternatives
- CloudTalk AI Voice Agents: AI voice agents that make and take calls 24/7 inside the CloudTalk phone system. CloudTalk AI Voice Agents alternatives
Head-to-head comparisons
Amazon Connect vs Genesys Cloud CXGenesys Cloud CX vs NiCE CXoneFive9 vs Genesys Cloud CXGenesys Cloud CX vs TalkdeskGenesys Cloud CX vs Zoom Contact CenterAircall AI Voice Agent vs Dialpad AI AgentsAircall AI Voice Agent vs CloudTalk AI Voice AgentsAircall AI Voice Agent vs Ringover AI Voice AgentAircall AI Voice Agent vs RingCentral AI ReceptionistAircall AI Voice Agent vs Smith.ai AI ReceptionistAircall AI Voice Agent vs TalkdeskAircall AI Voice Agent vs JustCall AI Voice AgentCloudTalk AI Voice Agents vs JustCall AI Voice AgentSynthflow vs VapiBland AI vs Synthflow
How we pick alternatives: same product group (receptionist products), at least one shared industry when Genesys Cloud CX names any, then ranked by shared industries, stated features and integrations. Only facts from vendor sites; unknown values are left blank. Methodology.