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Genesys Cloud CX vs Zoom Contact Center
What each vendor publishes about price, minutes, compliance and integrations, side by side. Checked Oct 26, 2026. We have not tested either product; every fact links back to its source on the vendor page.
The differences in short
- Genesys Cloud CX publishes a monthly price ($75); Zoom Contact Center does not.
- They name no industry in common (neither names a specific industry).
- Genesys Cloud CX states after-hours / 24/7; Zoom Contact Center does not say so on the pages we checked.
Side by side
| Fact | Genesys Cloud CX | Zoom Contact Center |
|---|---|---|
| Type | Contact-center platform (CCaaS) | Contact-center platform (CCaaS) |
| Starts at | $75/user/mo | Quote |
| Billing model | Per seat | Quote only |
| Per-minute rate | Not published | Not published |
| Price per call | Not published | Not published |
| Included on entry plan | Not published | Not published |
| Overage | Not published | Not published |
| Free plan / trial | Free trial | Not stated |
| HIPAA | Not stated | Not stated |
| Languages | Not published | Not published |
| Human backup | Not stated | Not stated |
| Spanish / bilingual | Not stated | Not stated |
| After-hours / 24/7 | Yes (vendor states it) | Not stated |
| Appointment booking | Not stated | Not stated |
| CRM integration | Yes (vendor states it) | Yes (vendor states it) |
| Build style | Not published | Not published |
| Telephony included | Yes | Not published |
| Bring your own carrier / SIP | Yes | Not published |
| Choice of LLM | Not published | Not published |
| Choice of voice provider | Not published | Not published |
| Latency (vendor claim) | Not published | Not published |
| Concurrency | Named or concurrent user licenses | Not published |
| Outbound calling | Yes | Yes |
| White label | Not published | Not published |
| Contact-center integrations | Not published | ServiceNow, Salesforce |
| Integrations | Not published | ServiceNow, Salesforce |
| Industries named | General small business | General small business |
| Contract | Billed annually | Not published |
| Checked | Oct 26, 2026 | Oct 26, 2026 |
| Website | Visit | Visit |
Summaries
Genesys Cloud CX: Enterprise CCaaS with agentic AI, per-user plans from $75 and bring-your-own-carrier telephony.
Zoom Contact Center: Omnichannel contact center with Zoom Virtual Agent, IVR flows and outbound dialers.
Keep comparing
Sources: Genesys Cloud CX listing and Zoom Contact Center listing, each with the vendor URLs we read. Spotted an error? Send a correction.