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Contact-center platform (CCaaS)

Zoom Contact Center

Omnichannel contact center with Zoom Virtual Agent, IVR flows and outbound dialers.

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Key facts

Starts at: Quote · Pricing page returned 404.
Billing model: Quote only
Per-minute rate (or overage): Not published
Price per call: Not published
Included on entry plan: Not published
Overage: Not published
Free plan / trial: Not published
HIPAA: Not stated
Languages: Not published
Human backup: Not stated
Integrations: ServiceNow, Salesforce
Contract: Not published
Industries: General small business

Platform facts

Outbound calling: Yes · Outbound Dialers (Progressive, Preview) (source)
Contact-center integrations: ServiceNow, Salesforce · ServiceNow || Salesforce (source)

Sections: AI call center. Latency and concurrency are the vendor's claims; we have not measured them.

Stated features

CRM integration: Salesforce

Zoom Contact Center alternatives

15 vendors with the most overlap: Capacity AI Agents, Ada Voice, Genesys Cloud CX, Vonage AI Studio, JustCall AI Voice Agent, Amazon Connect, NiCE CXone, RingCentral RingCX and more. Compare all 15 Zoom Contact Center alternatives →

Zoom Contact Center compared

Genesys Cloud CX vs Zoom Contact Center

Lists that include Zoom Contact Center

Best AI outbound calling software Best AI call center software Best AI contact center platforms Best AI IVR and virtual agent software

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Badges for Zoom Contact Center

Free for Zoom Contact Center to embed. Each badge links back to this profile and is served from aireceptionistsranked.com. Rank badges state a position in our published-data order (price published first, then how complete the public facts are), not a score or a test result. If the position changes, the old badge URL redirects to the current one, or to the Listed-on badge if Zoom Contact Center leaves that list. Dark versions: replace _light_ with _dark_.

Listed on

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       width="300" height="90" alt="Listed on AI Receptionists Ranked">
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#18 in AI call center · ranked by public data (position in our published-data order on /ai-call-center/, not a quality rating)

<a href="https://aireceptionistsranked.com/vendors/zoom-contact-center/?ref=badge" rel="noopener" title="#18 in AI call center · ranked by public data: AI Receptionists Ranked">
  <img src="https://aireceptionistsranked.com/badges/v/zoom-contact-center_ai-call-center_n18_light_300x90.svg"
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       width="300" height="90" alt="#18 in AI call center · ranked by public data: AI Receptionists Ranked">
</a>

Listed on · AI call center

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  <img src="https://aireceptionistsranked.com/badges/airr-badge_industry-ai-call-center_light_300x90.svg"
       srcset="https://aireceptionistsranked.com/badges/airr-badge_industry-ai-call-center_light_300x90@2x.png 2x"
       width="300" height="90" alt="Listed on AI Receptionists Ranked: AI call center">
</a>

Sources

https://www.zoom.com/en/products/contact-center/

Checked Oct 26, 2026 on the vendor's own site. Prices change; confirm with Zoom Contact Center before you buy. Spotted an error? Send a correction.