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NiCE CXone alternatives
NiCE CXone is a contact-center platform (CCaaS), starting at $110/month. Its site states: CRM integration. These 15 vendors are in the same product group and share the most published facts with it.
5 of the 15 publish a lower starting price than NiCE CXone's $110/month: Genesys Cloud CX ($75), RingCentral RingCX ($65), Aircall AI Voice Agent ($100), Talkdesk ($85), Floatbot ($99).
Top 3 NiCE CXone alternatives:Visit Genesys Cloud CX →Visit RingCentral RingCX →Visit Zoom Contact Center →
Price comparison
| # | Vendor | Starts at | Per-min | Included | Free trial | HIPAA | Why it's here |
|---|---|---|---|---|---|---|---|
| — | NiCE CXone (the one you're replacing) | $110/user/mo | — | — | Not stated | Not stated | |
| 1 | Genesys Cloud CX Contact-center platform (CCaaS) · site | $75/user/mo | — | — | Free trial | Not stated | 1 shared feature |
| 2 | RingCentral RingCX Contact-center platform (CCaaS) · site | $65/user/mo | — | — | Not stated | Not stated | 1 shared feature |
| 3 | Zoom Contact Center Contact-center platform (CCaaS) · site | Quote | — | — | Not stated | Not stated | 1 shared feature |
| 4 | Aircall AI Voice Agent Phone-system add-on · site | $100/mo | — | — | Not stated | Not stated | 1 shared feature |
| 5 | Amazon Connect Contact-center platform (CCaaS) · site | $0.038/min | $0.038 | — | Not stated | Not stated | |
| 6 | Talkdesk Contact-center platform (CCaaS) · site | $85/user/mo | — | — | Talkdesk Express: 25 licenses and $100 free credit for businesses under 50 employees | Not stated | |
| 7 | Ada Voice Enterprise voice AI · site | Quote | — | — | Not stated | Claims HIPAA | 1 shared feature |
| 8 | Capacity AI Agents Enterprise voice AI · site | Quote | — | — | Not stated | Not stated | 1 shared feature |
| 9 | Dialpad AI Agents Phone-system add-on · site | Not published | — | — | Not stated | Not stated | 1 shared feature |
| 10 | JustCall AI Voice Agent Phone-system add-on · site | Not published | — | — | 14-day free trial; first 100 AI minutes free | Claims HIPAA | 1 shared feature |
| 11 | Leaping AI Enterprise voice AI · site | Quote | — | — | Not stated | Not stated | 1 shared feature |
| 12 | Regal Enterprise voice AI · site | Quote | — | — | Not stated | Claims HIPAA | 1 shared feature |
| 13 | Skit.ai Enterprise voice AI · site | Quote | — | — | Not stated | BAA available | 1 shared feature |
| 14 | Synthflow Voice agent platform · site | Quote | — | — | Not stated | Not stated | 1 shared feature |
| 15 | Floatbot Voice agent platform · site | $99/mo | — | 500 min | 14-day free trial, no credit card | Claims HIPAA |
Each alternative in one line
- Genesys Cloud CX: Enterprise CCaaS with agentic AI, per-user plans from $75 and bring-your-own-carrier telephony. Genesys Cloud CX alternatives
- RingCentral RingCX: AI-first contact center from RingCentral with unlimited minutes, from $65 per user per month. RingCentral RingCX alternatives
- Zoom Contact Center: Omnichannel contact center with Zoom Virtual Agent, IVR flows and outbound dialers. Zoom Contact Center alternatives
- Aircall AI Voice Agent: AI voice agents that answer and resolve calls with or without the Aircall phone system, acting in connected apps. Aircall AI Voice Agent alternatives
- Amazon Connect: AWS pay-as-you-go contact center with agentic AI self-service and a no-code flow designer. Amazon Connect alternatives
- Talkdesk: Cloud contact center with CXA AI agents and Copilot, priced per user; Talkdesk Express for small teams. Talkdesk alternatives
- Ada Voice: AI voice agents for customer service that resolve calls, place outbound calls and hand off into existing contact centers. Ada Voice alternatives
- Capacity AI Agents: AI agents for inbound and outbound call-center work that read knowledge from Salesforce, ServiceNow and SharePoint. Capacity AI Agents alternatives
- Dialpad AI Agents: AI agents in the Dialpad platform, billed in AI agent credits. Dialpad AI Agents alternatives
- JustCall AI Voice Agent: AI voice agent add-on to the JustCall phone system for after-hours, overflow, outbound and lead qualification. JustCall AI Voice Agent alternatives
- Leaping AI: Voice AI for call centers with self-improving agents and human handoff. Leaping AI alternatives
- Regal: AI voice agents for enterprise contact centers, strong on outbound sales and service with phone-number management. Regal alternatives
- Skit.ai: AI debt-collection platform with voice agents, text and email for collection teams and healthcare billing. Skit.ai alternatives
- Synthflow: Enterprise voice AI platform for building phone agents with native telephony, SIP and contact-center integrations. Synthflow alternatives
- Floatbot: No-code voicebot and chatbot builder for inbound and outbound calls, priced by voice minutes or chat sessions. Floatbot alternatives
Head-to-head comparisons
Genesys Cloud CX vs NiCE CXoneFive9 vs NiCE CXoneAmazon Connect vs NiCE CXoneAmazon Connect vs Genesys Cloud CXFive9 vs Genesys Cloud CXGenesys Cloud CX vs TalkdeskGenesys Cloud CX vs Zoom Contact CenterAircall AI Voice Agent vs Dialpad AI AgentsAircall AI Voice Agent vs CloudTalk AI Voice AgentsAircall AI Voice Agent vs Ringover AI Voice AgentAircall AI Voice Agent vs RingCentral AI ReceptionistAircall AI Voice Agent vs Smith.ai AI ReceptionistAircall AI Voice Agent vs TalkdeskAircall AI Voice Agent vs JustCall AI Voice AgentAmazon Connect vs Five9
How we pick alternatives: same product group (receptionist products), at least one shared industry when NiCE CXone names any, then ranked by shared industries, stated features and integrations. Only facts from vendor sites; unknown values are left blank. Methodology.