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Contact-center platform (CCaaS)

Amazon Connect

AWS pay-as-you-go contact center with agentic AI self-service and a no-code flow designer.

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Key facts

Starts at: $0.038/min · $0.038 per voice minute; standard telephony rates apply.
Billing model: Pay as you go
Per-minute rate (or overage): $0.038
Price per call: Not published
Included on entry plan: Not published
Overage: Not published
Free plan / trial: Not published
HIPAA: Not stated
Languages: Not published
Human backup: Not stated
Integrations: Not published
Contract: Not published
Industries: General small business

Platform facts

Build style: No-code / low-code · Build customer-facing conversational AI experiences on a no-code visual canvas (source)
Outbound calling: Yes · Proactive and outbound engagement (source)

Sections: AI call center. Latency and concurrency are the vendor's claims; we have not measured them.

Amazon Connect alternatives

15 vendors with the most overlap: Genesys Cloud CX, Five9, Zoom Contact Center, Floatbot, NiCE CXone, RingCentral RingCX, Talkdesk, Vonage AI Studio and more. Compare all 15 Amazon Connect alternatives →

Amazon Connect compared

Amazon Connect vs Genesys Cloud CX Amazon Connect vs Five9 Amazon Connect vs NiCE CXone

Lists that include Amazon Connect

Best no-code AI voice agent builders Best AI outbound calling software Best AI call center software Best AI contact center platforms Best AI IVR and virtual agent software

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Badges for Amazon Connect

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Listed on

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#5 in AI call center · ranked by public data (position in our published-data order on /ai-call-center/, not a quality rating)

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Listed on · AI call center

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Sources

Checked Oct 26, 2026 on the vendor's own site. Prices change; confirm with Amazon Connect before you buy. Spotted an error? Send a correction.