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Contact-center platform (CCaaS)

Talkdesk

Cloud contact center with CXA AI agents and Copilot, priced per user; Talkdesk Express for small teams.

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Key facts

Starts at: $85/user/mo · Digital Essentials $85, Voice Essentials $105, Elite $165, Industry Clouds $225 per user/month.
Billing model: Per seat
Per-minute rate (or overage): Not published
Price per call: Not published
Included on entry plan: Not published
Overage: Not published
Free plan / trial: Talkdesk Express: 25 licenses and $100 free credit for businesses under 50 employees
HIPAA: Not stated
Languages: Not published
Human backup: Not stated
Integrations: Not published
Contract: Express: no commitment or contract
Industries: General small business

Platform facts

Telephony included: Yes · Phone Number (source)
Outbound calling: Yes · Agentic Outbound (source)

Sections: AI call center. Latency and concurrency are the vendor's claims; we have not measured them.

Plans

Plan	Price / month	Includes	Overage
Digital Essentials	$85	Per user	—
Voice Essentials	$105	Per user	—
Elite	$165	Per user	—
Industry Experience Clouds	$225	Per user	—

Talkdesk alternatives

15 vendors with the most overlap: Genesys Cloud CX, Aircall AI Voice Agent, Amazon Connect, NiCE CXone, RingCentral RingCX, JustCall AI Voice Agent, Leaping AI, Regal and more. Compare all 15 Talkdesk alternatives →

Talkdesk compared

Aircall AI Voice Agent vs Talkdesk Five9 vs Talkdesk Genesys Cloud CX vs Talkdesk

Lists that include Talkdesk

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Badges for Talkdesk

Free for Talkdesk to embed. Each badge links back to this profile and is served from aireceptionistsranked.com. Rank badges state a position in our published-data order (price published first, then how complete the public facts are), not a score or a test result. If the position changes, the old badge URL redirects to the current one, or to the Listed-on badge if Talkdesk leaves that list. Dark versions: replace _light_ with _dark_.

Listed on

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       width="300" height="90" alt="Listed on AI Receptionists Ranked">
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#4 in AI call center · ranked by public data (position in our published-data order on /ai-call-center/, not a quality rating)

<a href="https://aireceptionistsranked.com/vendors/talkdesk/?ref=badge" rel="noopener" title="#4 in AI call center · ranked by public data: AI Receptionists Ranked">
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       width="300" height="90" alt="#4 in AI call center · ranked by public data: AI Receptionists Ranked">
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Listed on · AI call center

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       width="300" height="90" alt="Listed on AI Receptionists Ranked: AI call center">
</a>

Sources

Checked Oct 26, 2026 on the vendor's own site. Prices change; confirm with Talkdesk before you buy. Spotted an error? Send a correction.