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Enterprise voice AI

Capacity AI Agents (SmartAction)

AI agents for inbound and outbound call-center work that read knowledge from Salesforce, ServiceNow and SharePoint.

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Key facts

Starts at: Quote
Billing model: Quote only
Per-minute rate (or overage): Not published
Price per call: Not published
Included on entry plan: Not published
Overage: Not published
Free plan / trial: Not published
HIPAA: Not stated
Languages: Not published
Human backup: Not stated
Integrations: Salesforce, ServiceNow, SharePoint
Contract: Not published
Industries: General small business

Platform facts

Outbound calling: Yes · Outbound Campaigns (source)
Contact-center integrations: Salesforce, ServiceNow · Connect SharePoint, Salesforce, ServiceNow, your website or other knowledge sources (source)

Sections: AI call center. Latency and concurrency are the vendor's claims; we have not measured them.

Stated features

After-hours / 24/7: Resolve chats around the clock
CRM integration: Salesforce

Capacity AI Agents alternatives

15 vendors with the most overlap: Zoom Contact Center, Ada Voice, JustCall AI Voice Agent, Leaping AI, Regal, Aircall AI Voice Agent, Genesys Cloud CX, Vonage AI Studio and more. Compare all 15 Capacity AI Agents alternatives →

Lists that include Capacity AI Agents

Best AI outbound calling software Best AI call center software Best AI agents for call centers

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Badges for Capacity AI Agents

Free for Capacity AI Agents (SmartAction) to embed. Each badge links back to this profile and is served from aireceptionistsranked.com. Rank badges state a position in our published-data order (price published first, then how complete the public facts are), not a score or a test result. If the position changes, the old badge URL redirects to the current one, or to the Listed-on badge if Capacity AI Agents leaves that list. Dark versions: replace _light_ with _dark_.

Listed on

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       width="300" height="90" alt="Listed on AI Receptionists Ranked">
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#14 in AI call center · ranked by public data (position in our published-data order on /ai-call-center/, not a quality rating)

<a href="https://aireceptionistsranked.com/vendors/capacity-smartaction/?ref=badge" rel="noopener" title="#14 in AI call center · ranked by public data: AI Receptionists Ranked">
  <img src="https://aireceptionistsranked.com/badges/v/capacity-smartaction_ai-call-center_n14_light_300x90.svg"
       srcset="https://aireceptionistsranked.com/badges/v/capacity-smartaction_ai-call-center_n14_light_300x90@2x.png 2x"
       width="300" height="90" alt="#14 in AI call center · ranked by public data: AI Receptionists Ranked">
</a>

Listed on · AI call center

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       srcset="https://aireceptionistsranked.com/badges/airr-badge_industry-ai-call-center_light_300x90@2x.png 2x"
       width="300" height="90" alt="Listed on AI Receptionists Ranked: AI call center">
</a>

Sources

Checked Oct 26, 2026 on the vendor's own site. Prices change; confirm with Capacity AI Agents (SmartAction) before you buy. Spotted an error? Send a correction.