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Zoom Contact Center alternatives
Zoom Contact Center is a contact-center platform (CCaaS), with no published monthly price. Its site states: CRM integration. These 15 vendors are in the same product group and share the most published facts with it.
Zoom Contact Center does not publish a monthly price. 5 of the alternatives publish a paid monthly plan, the lowest being RingCentral RingCX at $65/month.
Top 3 Zoom Contact Center alternatives:Visit Capacity AI Agents →Visit Ada Voice →Visit Genesys Cloud CX →
Price comparison
| # | Vendor | Starts at | Per-min | Included | Free trial | HIPAA | Why it's here |
|---|---|---|---|---|---|---|---|
| — | Zoom Contact Center (the one you're replacing) | Quote | — | — | Not stated | Not stated | |
| 1 | Capacity AI Agents Enterprise voice AI · site | Quote | — | — | Not stated | Not stated | 1 shared feature, 2 shared integrations |
| 2 | Ada Voice Enterprise voice AI · site | Quote | — | — | Not stated | Claims HIPAA | 1 shared feature, 1 shared integration |
| 3 | Genesys Cloud CX Contact-center platform (CCaaS) · site | $75/user/mo | — | — | Free trial | Not stated | 1 shared feature |
| 4 | Vonage AI Studio Voice agent platform · site | Free | — | — | Free plan | Not stated | 1 shared feature |
| 5 | JustCall AI Voice Agent Phone-system add-on · site | Not published | — | — | 14-day free trial; first 100 AI minutes free | Claims HIPAA | 1 shared feature, 1 shared integration |
| 6 | Amazon Connect Contact-center platform (CCaaS) · site | $0.038/min | $0.038 | — | Not stated | Not stated | |
| 7 | NiCE CXone Contact-center platform (CCaaS) · site | $110/user/mo | — | — | Not stated | Not stated | 1 shared feature |
| 8 | RingCentral RingCX Contact-center platform (CCaaS) · site | $65/user/mo | — | — | Not stated | Not stated | 1 shared feature |
| 9 | Leaping AI Enterprise voice AI · site | Quote | — | — | Not stated | Not stated | 1 shared feature, 1 shared integration |
| 10 | Synthflow Voice agent platform · site | Quote | — | — | Not stated | Not stated | 1 shared feature |
| 11 | Aircall AI Voice Agent Phone-system add-on · site | $100/mo | — | — | Not stated | Not stated | 1 shared feature |
| 12 | Talkdesk Contact-center platform (CCaaS) · site | $85/user/mo | — | — | Talkdesk Express: 25 licenses and $100 free credit for businesses under 50 employees | Not stated | |
| 13 | CloudTalk AI Voice Agents Phone-system add-on · site | Not published | — | — | 14-day trial with 50 AI Voice Agent minutes | Not stated | |
| 14 | Dialpad AI Agents Phone-system add-on · site | Not published | — | — | Not stated | Not stated | 1 shared feature |
| 15 | Five9 Contact-center platform (CCaaS) · site | Quote | — | — | Not stated | Not stated |
Each alternative in one line
- Capacity AI Agents: AI agents for inbound and outbound call-center work that read knowledge from Salesforce, ServiceNow and SharePoint. Capacity AI Agents alternatives
- Ada Voice: AI voice agents for customer service that resolve calls, place outbound calls and hand off into existing contact centers. Ada Voice alternatives
- Genesys Cloud CX: Enterprise CCaaS with agentic AI, per-user plans from $75 and bring-your-own-carrier telephony. Genesys Cloud CX alternatives
- Vonage AI Studio: Low-code builder for voice and chat virtual agents on Vonage APIs, with free, advanced and fully managed plans. Vonage AI Studio alternatives
- JustCall AI Voice Agent: AI voice agent add-on to the JustCall phone system for after-hours, overflow, outbound and lead qualification. JustCall AI Voice Agent alternatives
- Amazon Connect: AWS pay-as-you-go contact center with agentic AI self-service and a no-code flow designer. Amazon Connect alternatives
- NiCE CXone: CCaaS suite with AI agents, routing and workforce tools, priced per agent from $110/month. NiCE CXone alternatives
- RingCentral RingCX: AI-first contact center from RingCentral with unlimited minutes, from $65 per user per month. RingCentral RingCX alternatives
- Leaping AI: Voice AI for call centers with self-improving agents and human handoff. Leaping AI alternatives
- Synthflow: Enterprise voice AI platform for building phone agents with native telephony, SIP and contact-center integrations. Synthflow alternatives
- Aircall AI Voice Agent: AI voice agents that answer and resolve calls with or without the Aircall phone system, acting in connected apps. Aircall AI Voice Agent alternatives
- Talkdesk: Cloud contact center with CXA AI agents and Copilot, priced per user; Talkdesk Express for small teams. Talkdesk alternatives
- CloudTalk AI Voice Agents: AI voice agents that make and take calls 24/7 inside the CloudTalk phone system. CloudTalk AI Voice Agents alternatives
- Dialpad AI Agents: AI agents in the Dialpad platform, billed in AI agent credits. Dialpad AI Agents alternatives
- Five9: Cloud contact center with Genius AI and intelligent virtual agents built on a no-code platform. Five9 alternatives
Head-to-head comparisons
Genesys Cloud CX vs Zoom Contact CenterAmazon Connect vs Genesys Cloud CXGenesys Cloud CX vs NiCE CXoneFive9 vs Genesys Cloud CXGenesys Cloud CX vs TalkdeskAircall AI Voice Agent vs JustCall AI Voice AgentCloudTalk AI Voice Agents vs JustCall AI Voice AgentAmazon Connect vs Five9Amazon Connect vs NiCE CXoneFive9 vs NiCE CXoneSynthflow vs VapiBland AI vs SynthflowRetell AI vs SynthflowSynthflow vs VoiceflowElevenLabs Agents vs Synthflow
How we pick alternatives: same product group (receptionist products), at least one shared industry when Zoom Contact Center names any, then ranked by shared industries, stated features and integrations. Only facts from vendor sites; unknown values are left blank. Methodology.