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Contact-center platform (CCaaS)

NiCE CXone

CCaaS suite with AI agents, routing and workforce tools, priced per agent from $110/month.

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Key facts

Starts at: $110/user/mo · Omnichannel $110, Essential $135, Core $169, Complete $209, Ultimate $249 per agent/month.
Billing model: Per seat
Per-minute rate (or overage): Not published
Price per call: Not published
Included on entry plan: Not published
Overage: Not published
Free plan / trial: Not published
HIPAA: Not stated
Languages: Not published
Human backup: Not stated
Integrations: Not published
Contract: Not published
Industries: General small business

Platform facts

Outbound calling: Yes · Outbound Engagement (source)

Sections: AI call center. Latency and concurrency are the vendor's claims; we have not measured them.

Stated features

CRM integration: Prebuilt CRM integrations

Plans

Plan	Price / month	Includes	Overage
Omnichannel Suite	$110	Per agent	—
Essential Suite	$135	Per agent	—
Core Suite	$169	Per agent	—
Complete Suite	$209	Per agent	—
Ultimate Suite	$249	Per agent	—

NiCE CXone alternatives

15 vendors with the most overlap: Genesys Cloud CX, RingCentral RingCX, Zoom Contact Center, Aircall AI Voice Agent, Amazon Connect, Talkdesk, Ada Voice, Capacity AI Agents and more. Compare all 15 NiCE CXone alternatives →

NiCE CXone compared

Genesys Cloud CX vs NiCE CXone Five9 vs NiCE CXone Amazon Connect vs NiCE CXone

Lists that include NiCE CXone

Best AI outbound calling software Best AI call center software Best AI contact center platforms

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Badges for NiCE CXone

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Listed on

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#6 in AI call center · ranked by public data (position in our published-data order on /ai-call-center/, not a quality rating)

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Listed on · AI call center

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Sources

https://www.nice.com/pricing

Checked Oct 26, 2026 on the vendor's own site. Prices change; confirm with NiCE CXone before you buy. Spotted an error? Send a correction.