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Contact-center platform (CCaaS)

Genesys Cloud CX

Enterprise CCaaS with agentic AI, per-user plans from $75 and bring-your-own-carrier telephony.

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Key facts

Starts at: $75/user/mo · CX 1 $75, CX 2 $115, CX 3 $155, CX 4 $240 per user/month billed annually.
Billing model: Per seat
Per-minute rate (or overage): Not published
Price per call: Not published
Included on entry plan: Not published
Overage: Not published
Free plan / trial: Free trial
HIPAA: Not stated
Languages: Not published
Human backup: Not stated
Integrations: Not published
Contract: Billed annually
Industries: General small business

Platform facts

Telephony included: Yes · use Genesys Cloud Voice (source)
Bring your own carrier / SIP: Yes · Bring your own cloud carrier (source)
Concurrency: Named or concurrent user licenses · supports both named user and concurrent user license models (source)
Outbound calling: Yes · Outbound voice, SMS, WhatsApp and email campaigns (source)

Sections: AI call center. Latency and concurrency are the vendor's claims; we have not measured them.

Stated features

After-hours / 24/7: Deliver consistent, 24/7 service in any language with AI agents that perceive, reason and act.
CRM integration: Yes. Genesys Cloud connects to CRM platforms like Salesforce and ServiceNow, and to hundreds of other business sys

Plans

Plan	Price / month	Includes	Overage
Genesys Cloud CX 1	$75	Voice	—
Genesys Cloud CX 2	$115	Omnichannel + QA	—
Genesys Cloud CX 3	$155	Full WEM	—
Genesys Cloud CX 4	$240	More AI	—

Genesys Cloud CX alternatives

15 vendors with the most overlap: Aircall AI Voice Agent, Ada Voice, JustCall AI Voice Agent, Leaping AI, Regal, Synthflow, Zoom Contact Center, Amazon Connect and more. Compare all 15 Genesys Cloud CX alternatives →

Genesys Cloud CX compared

Amazon Connect vs Genesys Cloud CX Genesys Cloud CX vs NiCE CXone Five9 vs Genesys Cloud CX Genesys Cloud CX vs Talkdesk Genesys Cloud CX vs Zoom Contact Center

Lists that include Genesys Cloud CX

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Badges for Genesys Cloud CX

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Listed on

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#3 in AI call center · ranked by public data (position in our published-data order on /ai-call-center/, not a quality rating)

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Listed on · AI call center

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Sources

Checked Oct 26, 2026 on the vendor's own site. Prices change; confirm with Genesys Cloud CX before you buy. Spotted an error? Send a correction.