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Observe.AI alternatives
Observe.AI is an enterprise voice AI, with no published monthly price. Its site states: CRM integration. These 15 vendors are in the same product group and share the most published facts with it.
Observe.AI does not publish a monthly price. 5 of the alternatives publish a paid monthly plan, the lowest being RingCentral RingCX at $65/month.
Price comparison
| # | Vendor | Starts at | Per-min | Included | Free trial | HIPAA | Why it's here |
|---|---|---|---|---|---|---|---|
| — | Observe.AI (the one you're replacing) | Quote | — | — | Not stated | Not stated | |
| 1 | Cresta Enterprise voice AI · site | Quote | — | — | Not stated | Not stated | 1 shared feature |
| 2 | Ada Voice Enterprise voice AI · site | Quote | — | — | Not stated | Claims HIPAA | 1 shared feature |
| 3 | Capacity AI Agents Enterprise voice AI · site | Quote | — | — | Not stated | Not stated | 1 shared feature |
| 4 | Leaping AI Enterprise voice AI · site | Quote | — | — | Not stated | Not stated | 1 shared feature |
| 5 | Level AI Enterprise voice AI · site | Quote | — | — | Not stated | Claims HIPAA | |
| 6 | Numa Enterprise voice AI · site | Quote | — | — | Not stated | Not stated | 1 shared feature |
| 7 | Regal Enterprise voice AI · site | Quote | — | — | Not stated | Claims HIPAA | 1 shared feature |
| 8 | Skit.ai Enterprise voice AI · site | Quote | — | — | Not stated | BAA available | 1 shared feature |
| 9 | Yellow.ai Enterprise voice AI · site | Quote | — | — | Free plan | Not stated | 1 shared feature |
| 10 | Aircall AI Voice Agent Phone-system add-on · site | $100/mo | — | — | Not stated | Not stated | 1 shared feature |
| 11 | Genesys Cloud CX Contact-center platform (CCaaS) · site | $75/user/mo | — | — | Free trial | Not stated | 1 shared feature |
| 12 | NiCE CXone Contact-center platform (CCaaS) · site | $110/user/mo | — | — | Not stated | Not stated | 1 shared feature |
| 13 | RingCentral RingCX Contact-center platform (CCaaS) · site | $65/user/mo | — | — | Not stated | Not stated | 1 shared feature |
| 14 | Talkdesk Contact-center platform (CCaaS) · site | $85/user/mo | — | — | Talkdesk Express: 25 licenses and $100 free credit for businesses under 50 employees | Not stated | |
| 15 | Vonage AI Studio Voice agent platform · site | Free | — | — | Free plan | Not stated | 1 shared feature |
Each alternative in one line
- Cresta: Customer-experience AI with an AI agent for calls, real-time agent assist and a no-code orchestration engine. Cresta alternatives
- Ada Voice: AI voice agents for customer service that resolve calls, place outbound calls and hand off into existing contact centers. Ada Voice alternatives
- Capacity AI Agents: AI agents for inbound and outbound call-center work that read knowledge from Salesforce, ServiceNow and SharePoint. Capacity AI Agents alternatives
- Leaping AI: Voice AI for call centers with self-improving agents and human handoff. Leaping AI alternatives
- Level AI: Contact-center intelligence: QA, analytics and agent assist across the customer journey. Level AI alternatives
- Numa: AI operating system for car dealerships that answers service and sales calls. Numa alternatives
- Regal: AI voice agents for enterprise contact centers, strong on outbound sales and service with phone-number management. Regal alternatives
- Skit.ai: AI debt-collection platform with voice agents, text and email for collection teams and healthcare billing. Skit.ai alternatives
- Yellow.ai: Enterprise voice and chat AI agents in 500+ languages with helpdesk and contact-center integrations. Yellow.ai alternatives
- Aircall AI Voice Agent: AI voice agents that answer and resolve calls with or without the Aircall phone system, acting in connected apps. Aircall AI Voice Agent alternatives
- Genesys Cloud CX: Enterprise CCaaS with agentic AI, per-user plans from $75 and bring-your-own-carrier telephony. Genesys Cloud CX alternatives
- NiCE CXone: CCaaS suite with AI agents, routing and workforce tools, priced per agent from $110/month. NiCE CXone alternatives
- RingCentral RingCX: AI-first contact center from RingCentral with unlimited minutes, from $65 per user per month. RingCentral RingCX alternatives
- Talkdesk: Cloud contact center with CXA AI agents and Copilot, priced per user; Talkdesk Express for small teams. Talkdesk alternatives
- Vonage AI Studio: Low-code builder for voice and chat virtual agents on Vonage APIs, with free, advanced and fully managed plans. Vonage AI Studio alternatives
Head-to-head comparisons
Cresta vs DecagonCresta vs SierraAircall AI Voice Agent vs Dialpad AI AgentsAircall AI Voice Agent vs CloudTalk AI Voice AgentsAircall AI Voice Agent vs Ringover AI Voice AgentAircall AI Voice Agent vs RingCentral AI ReceptionistAircall AI Voice Agent vs Smith.ai AI ReceptionistAircall AI Voice Agent vs TalkdeskAircall AI Voice Agent vs JustCall AI Voice AgentAmazon Connect vs Genesys Cloud CXGenesys Cloud CX vs NiCE CXoneFive9 vs Genesys Cloud CXGenesys Cloud CX vs TalkdeskGenesys Cloud CX vs Zoom Contact CenterFive9 vs NiCE CXone
How we pick alternatives: same product group (voice platforms), at least one shared industry when Observe.AI names any, then ranked by shared industries, stated features and integrations. Only facts from vendor sites; unknown values are left blank. Methodology.