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Enterprise voice AI

PolyAI

Enterprise voice AI platform for customer service calls in healthcare, hotels and restaurants.

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Key facts

Starts at: Quote
Billing model: Quote only
Per-minute rate (or overage): Not published
Price per call: Not published
Included on entry plan: Not published
Overage: Not published
Free plan / trial: Not published
HIPAA: Not stated
Languages: Not published
Human backup: Transfers to your team
Integrations: Not published
Contract: Not published
Industries: Hotels Restaurants Medical practices

Platform facts

Build style: Developer / API · Platform API || Dialog-RSN-1 API (source)
Bring your own carrier / SIP: Yes · SIP/TLS + SRTP (source)
Latency (vendor claim): <300ms (vendor figure; ~280–600ms cascade) · <300ms || ~280–600ms (source)
Concurrency: 10,000 concurrent · 99.994% uptime, 100M+ calls/yr, 10,000 concurrent. (source)

Sections: Voice AI platforms, AI call center. Latency and concurrency are the vendor's claims; we have not measured them.

Stated features

After-hours / 24/7: from after-hours bookings.

PolyAI alternatives

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PolyAI compared

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Lists that include PolyAI

Best AI voice agent platforms Best voice AI APIs for developers Best AI call center software Best AI agents for call centers Best AI receptionist for medical practices Best AI receptionist for hotels Best AI receptionist for restaurants Best after-hours AI receptionist for medical practices Best after-hours AI receptionist for hotels Best after-hours AI receptionist for restaurants

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Badges for PolyAI

Free for PolyAI to embed. Each badge links back to this profile and is served from aireceptionistsranked.com. Rank badges state a position in our published-data order (price published first, then how complete the public facts are), not a score or a test result. If the position changes, the old badge URL redirects to the current one, or to the Listed-on badge if PolyAI leaves that list. Dark versions: replace _light_ with _dark_.

Listed on

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#13 in Medical practices · ranked by public data (position in our published-data order on /medical/, not a quality rating)

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Listed on · Medical practices

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#10 in Hotels · ranked by public data (position in our published-data order on /hotels/, not a quality rating)

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Listed on · Hotels

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#12 in Restaurants · ranked by public data (position in our published-data order on /restaurants/, not a quality rating)

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Listed on · Restaurants

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#29 in Voice AI platforms · ranked by public data (position in our published-data order on /voice-agents/, not a quality rating)

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Listed on · Voice AI platforms

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#27 in AI call center · ranked by public data (position in our published-data order on /ai-call-center/, not a quality rating)

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Listed on · AI call center

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Sources

https://poly.ai/

Checked Oct 26, 2026 on the vendor's own site. Prices change; confirm with PolyAI before you buy. Spotted an error? Send a correction.