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Bland AI vs PolyAI
What each vendor publishes about price, minutes, compliance and integrations, side by side. Checked Oct 26, 2026. We have not tested either product; every fact links back to its source on the vendor page.
The differences in short
- Bland AI publishes a monthly price (Free); PolyAI does not.
- They name no industry in common.
- Bland AI states hipaa; PolyAI does not say so on the pages we checked.
- PolyAI states after-hours / 24/7; Bland AI does not say so on the pages we checked.
- Bland AI states appointment booking; PolyAI does not say so on the pages we checked.
- BAA: Bland AI say they sign one.
Side by side
| Fact | Bland AI | PolyAI |
|---|---|---|
| Type | Voice agent platform | Enterprise voice AI |
| Starts at | Free | Quote |
| Billing model | Pay as you go | Quote only |
| Per-minute rate | $0.14 | Not published |
| Price per call | Not published | Not published |
| Included on entry plan | Not published | Not published |
| Overage | Transfer time $0.05/min (Start) | Not published |
| Free plan / trial | Free plan | Not stated |
| HIPAA | BAA available | Not stated |
| Languages | Not published | Not published |
| Human backup | Not stated | Transfers to your team |
| Spanish / bilingual | Not stated | Not stated |
| After-hours / 24/7 | Not stated | Yes (vendor states it) |
| Appointment booking | Yes (vendor states it) | Not stated |
| CRM integration | Not stated | Not stated |
| Build style | Developer / API | Developer / API |
| Telephony included | Not published | Not published |
| Bring your own carrier / SIP | Yes | Yes |
| Choice of LLM | Not published | Not published |
| Choice of voice provider | Yes | Not published |
| Latency (vendor claim) | Not published | <300ms (vendor figure; ~280–600ms cascade) |
| Concurrency | 10 (Start), 50 (Build), custom (Enterprise) | 10,000 concurrent |
| Outbound calling | Yes | Not published |
| White label | Not published | Not published |
| Contact-center integrations | Not published | Not published |
| Integrations | Twilio, SIP trunks, API | Not published |
| Industries named | General small business | Hotels, Restaurants, Medical practices |
| Contract | Not published | Not published |
| Checked | Oct 26, 2026 | Oct 26, 2026 |
| Website | Visit | Visit |
Summaries
Bland AI: Developer voice AI platform with per-minute talk-time pricing, Conversational Pathways and self-hosting options.
PolyAI: Enterprise voice AI platform for customer service calls in healthcare, hotels and restaurants.
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Sources: Bland AI listing and PolyAI listing, each with the vendor URLs we read. Spotted an error? Send a correction.