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Enterprise voice AI

NiCE Cognigy

Enterprise customer-service AI agents for voice and chat contact centers.

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Key facts

Starts at: Quote
Billing model: Quote only
Per-minute rate (or overage): Not published
Price per call: Not published
Included on entry plan: Not published
Overage: Not published
Free plan / trial: Not published
HIPAA: Not stated
Languages: Not published
Human backup: Transfers to your team
Integrations: Not published
Contract: Not published
Industries: General small business

Platform facts

Build style: No-code / low-code · Multimodal, Low-Code Design (source)
Choice of LLM: Yes · Anthropic || Azure OpenAI || Gemini 2.5 Pro (source)
Choice of voice provider: Yes · Deepgram || ElevenLabs (source)
Contact-center integrations: NICE CXone, Genesys, Avaya, Amazon Connect · Built for Amazon Connect, Avaya and Genesys, native inside NiCE CXone (source)

Sections: AI call center, Voice AI platforms. Latency and concurrency are the vendor's claims; we have not measured them.

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Badges for NiCE Cognigy

Free for NiCE Cognigy to embed. Each badge links back to this profile and is served from aireceptionistsranked.com. Rank badges state a position in our published-data order (price published first, then how complete the public facts are), not a score or a test result. If the position changes, the old badge URL redirects to the current one, or to the Listed-on badge if NiCE Cognigy leaves that list. Dark versions: replace _light_ with _dark_.

Listed on

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#27 in Voice AI platforms · ranked by public data (position in our published-data order on /voice-agents/, not a quality rating)

<a href="https://aireceptionistsranked.com/vendors/cognigy/?ref=badge" rel="noopener" title="#27 in Voice AI platforms · ranked by public data: AI Receptionists Ranked">
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       width="300" height="90" alt="#27 in Voice AI platforms · ranked by public data: AI Receptionists Ranked">
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Listed on · Voice AI platforms

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#25 in AI call center · ranked by public data (position in our published-data order on /ai-call-center/, not a quality rating)

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Listed on · AI call center

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Sources

https://www.cognigy.com/

Checked Oct 26, 2026 on the vendor's own site. Prices change; confirm with NiCE Cognigy before you buy. Spotted an error? Send a correction.